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Oct 04, 2021

Customer Notice - September 2021 Statements

Due to the cyber-attack on September 19, 2021, Crystal Valley has put plans into motion to help navigate the changes needed for the months of September and October 2021 billing cycles.

Most importantly, customers should note, they will not receive a statement for September 2021 until the October 2021 billing cycle (early November) with a due date of November 30, 2021.

During this time frame, finance charges will only be assessed on transactions prior to September 1, 2021. Regular finance charges will be assessed following the October billing cycle.

We appreciate your patience as we work through this process, and we will continue to update if more changes need to be made.

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